Re: [AMBER] Problem in Amber update

From: David Case <>
Date: Sat, 18 Jan 2020 13:27:10 +0000

On Sat, Jan 18, 2020, Kshatresh Dutta Dubey wrote:
>I am using Ubuntu 18.04 based workstation. While installing Amber 18, I am
>unable to get the updates. I checked the firewall and it is inactive and we
>are not using any proxy setting. The error during the update is appended
>below. I will be grateful if someone could help me to fix the problem.

You are getting a timeout in accessing our server. It can be hard to
locate the source of the problem.

First: tell us exactly what you mean by "installing Amber 18": what
exactly did you do?

Try this: before running configure, cd to your $AMBERHOME folder. Then

     ./update_amber --check-updates If that works, try:
     ./update_amber --update

Let us know if you have any success. It's possible that the problem is
specific to looking for upgrades.

I'm cc-ing this to Jason, in case he spots anything.


>Checking for available patches online. This may take a few seconds...
>Traceback (most recent call last):
> File "./update_amber", line 26, in <module>
> app.mainloop()
> File "/usr/local/amber18/updateutils/", line 516, in mainloop
> self.check_updates()
> File "/usr/local/amber18/updateutils/", line 183, in check_updates
> if self.upgrade.look_for_upgrade():
> File "/usr/local/amber18/updateutils/", line 108, in new_fcn
> return fcn(*args, **kwargs)
> File "/usr/local/amber18/updateutils/", line 75, in
> urlopen(self.location + 'message.txt')
> File "/usr/lib/python2.7/", line 154, in urlopen
> return, data, timeout)
> File "/usr/lib/python2.7/", line 429, in open
> response = self._open(req, data)
> File "/usr/lib/python2.7/", line 447, in _open
> '_open', req)
> File "/usr/lib/python2.7/", line 407, in _call_chain
> result = func(*args)
> File "/usr/lib/python2.7/", line 1228, in http_open
> return self.do_open(httplib.HTTPConnection, req)
> File "/usr/lib/python2.7/", line 1201, in do_open
> r = h.getresponse(buffering=True)
> File "/usr/lib/python2.7/", line 1148, in getresponse
> response.begin()
> File "/usr/lib/python2.7/", line 448, in begin
> version, status, reason = self._read_status()
> File "/usr/lib/python2.7/", line 404, in _read_status
> line = self.fp.readline(_MAXLINE + 1)
> File "/usr/lib/python2.7/", line 480, in readline
> data = self._sock.recv(self._rbufsize)
>socket.timeout: timed out

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Received on Sat Jan 18 2020 - 05:30:02 PST
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